Frequently Asked Questions

CASINO/GAMING

How do I establish Casino credit?

A credit account, which is for casino markers and check cashing purposes only, can be applied for online. The information you submit online will be processed, but credit cannot be issued until you present your photo ID at the Main Casino Cage for verification. Must be 21 to apply.

How do I become a member of your slot club?

Join our MGM Rewards program, or just stop by the MGM Rewards booth at Excalibur to sign up or go to mlife.com. Must be 21 to apply.

Where is your poker room?

Excalibur Poker Room is closed. Please visit the other pokers rooms at MGM Grand, Mandalay Bay, Aria or Bellagio.

How old do I have to be to gamble?

Gaming law requires guests to be a minimum of 21 years if age to gamble and identification is required.

 

Before You Arrive

Can I make multiple reservations under the same name?

Our internet site will allow you to make multiple reservations under the same name, but we will need separate names for an adult in each room at the time of check in.

How do I upgrade my room?

Please call 877.750.5464 for information.

Do you have smoke-free rooms?

Excalibur Hotel & Casino rooms are smoke-free. Smoking is permitted throughout the Casino Floor, stand-alone bars and other designated areas.

How do I make changes to my room reservation?

If you booked directly with Excalibur, please call 877.750.5464 for assistance with changes, requests, restrictions and cancellations.

Can I store my luggage overnight at the Bell Desk?

Yes, for a daily fee, registered hotel guests can store luggage overnight at the Bell Desk. Guests must produce a reservation confirmation number to be eligible for this service.

Any luggage left at the Bell Desk without prior overnight arrangements may be taken to Lost & Found.

Please inquire with the Bell Desk regarding storage pricing and arrangements for this service.

What is your cancellation policy for individual hotel reservations?

Excalibur requires a minimum of 48 hours notice prior to your scheduled arrival date for a a full refund.

How do I obtain a confirmation for my room reservation?

If your room reservation was booked online, a confirmation will be e-mailed to you. If you booked your reservation over the phone, please call 877.750.5464 and a confirmation can be emailed to you.

What parking options are available?

For complete details on parking, please visit the MGM Resorts parking information page.

Do you offer hearing impaired rooms?

Yes, TDD/TTY devices are also available and require a credit card deposit for use.

What amenities do your guest rooms have?

All standard quest rooms come equipped with the following: Alarm Clock Wake up calls are also available through the Hotel operator. Cable TV featuring: NBC, ESPN, FOX, ABC, WTBS, CBS, TBS, Telemundo, VH1, WGN, MTV, MYLV TV, ABC, Univision TNT, MSNBC, E!, LIFETIME, ESPN2, CNN Headlines, AMC, Weather Channel, CWLV, Discovery, E & E, Fox News, Nickelodeon, Comedy Central. Hair Dryer, Iron with ironing board, Shower, Pool Area access.

The following amenities are available for rent on a limited basis:

  • Rollaway - $35.00
  • Extra person - $35.00
  • Crib – no charge
  • Refrigerator - $25.00

How do I add an additional name to a reservation?

If you booked directly through Excalibur please call 877.750.5464. If you booked through an agency please contact them for assistance.

Is early check-in available?

Early check-in prior to 3 PM and is available on a day-by-day basis or an additional charge of $20.

The MGM Resorts Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Resorts App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.

Download App

How do I reserve 10 or more hotel rooms?

For more information please contact our Sales Department at 702.597.7100 or 1.800.444.3430. or email meetings@excalibur.com

Is late check-out available?

Late check-out at 3 PM is available for a fee. Please call 1.800.879.1379 for availability and rates.

What time is check-in/check-out?

Check-in time is 3:00 PM, and check-out is 11:00 AM.

The MGM Resorts Mobile App has a variety of features, including mobile check-in and check-out. Using the MGM Resorts App, MGM Rewards members can check in early from almost anywhere, anytime. You are then notified when your room is ready.

Download App

How old do I have to be to check-in to the hotel?

As Excalibur is a gaming establishment, you must be minimum 21 years of age to check-in to a guest room.

Do you have wheel chair accessible rooms?

Yes.

What is the temperature in Las Vegas?

Please note all temperatures given in Fahrenheit. Winter: December, January and February average daily temperature is 45 degrees. Spring: March, April, and May average daily temperature is 70 degrees. Summer: June, July and August average daily temperature is 100 degrees. Fall: September, October and November - average daily temperature 80 degrees.

Do you rent wheelchairs or auto-chairs?

Yes, however availability is limited and is on a first-come-first-serve basis. If you do require mobility assistance please contact the Bell Desk for more information upon arrival.

Are dogs allowed on the property?

Excalibur gladly offers dog friendly rooms. Up to two dogs are allowed with a maximum combined weight of less than 100 pounds. Other pets and animals are strictly prohibited both for registered hotel guests and visitors to the property. A charge per night, per dog, plus tax for the room or suite will be applied to your account. Your dog cannot be left unattended in your guest room at any time unless placed in a kennel or carrier. Due to health code regulations, we regret that dogs, except for service dogs, are not allowed in public areas including, but not limited to: any food and beverage outlets, the Spa, or pool areas, except as passing through. Dogs are permitted in hotel rooms, suites and the designated outdoor dog park located on property. For more information click here to learn more.

 

During Your Stay

Do you offer Internet service in the guest rooms?

Yes, wi–fi access is available as part of the daily resort fee.

Do you have a spa or fitness facility?

Yes, it is called The Spa at Excalibur. Guests must be a minimum of 18 years of age to use the facilities.

Is transportation available to/from the airport?

We are sorry, but we do not provide transportation to and from the airport. You may contact our Concierge to assist you with booking shuttle or car transportation.

Do you cash foreign currency? Where do we cash in the currency? And what is the rate?

We cash in foreign currency at the casino cage, at no charge, and the rate changes daily so we can not guarantee the rate for any given day.

Is there a rental car agency in the hotel?

Avis is located in the tour lobby near the Rotunda and rear entrance. Their hours of operation are 6:30 AM to 3:30 PM daily (closed noon - 1 PM for lunch) and can be contacted through their website.

Do you have a golf course?

No, Excalibur does not have a course. For information about golfing in Las Vegas, please visit here

How can I make tour and travel arrangements?

Our Concierge can assist you with tours to the Grand Canyon, Zion, Hoover Dam and their surrounding areas.

Do you have childcare?

Excalibur does not offer childcare. There are several licensed and bonded services listed in the phone book.

Does Excalibur sell Gift Cards?

Yes, Excalibur gift cards are available for purchase at our spa. To purchase by phone, dial 1.800.811.4320 or 702.597.7278. Gift cards cannot be used for gaming. Gift cards are accepted at participating merchant and restaurant outlets.

  • Front Desk
  • Australian Bee Gees
  • Banquets
  • Big Chill
  • Buca di Beppo
  • The Buffet at Excalibur
  • Castle Coffee
  • Dick's Last Resort
  • Dragon's Lair
  • Drenched Bar & Grill
  • Lobby Bar
  • The Lounge
  • Sherwood Bar
  • The Spa at Excalibur
  • Starbucks
  • Thunder From Down Under
  • Tournament of Kings

Do you cash traveler's checks, and is there a charge for doing so?

We cash traveler's check at the casino cage and there is no charge for this service.

Can I send and receive faxes at the hotel?

Yes, our Front Desk fax number is 702.597.7009. Excalibur guests can receive faxes at no charge. There is a fee to send faxes. This price is subject to change at any time. TO SEND: $1.99 to send per page in either U.S. or internationally.

Is smoking marijuana permitted at your property?

Use of marijuana (weed), including but not limited to smoking, inhaling, ingesting, or using oils, lotions, or other transdermal introduction of, is prohibited at all MGM Resorts properties notwithstanding approval of recreational use in Nevada. State law prohibits use of marijuana in public places. Use of marijuana is also prohibited in guest rooms at all MGM Resorts properties in Nevada, consistent with the discretion afforded private property owners under the State law authorizing use of recreational marijuana in non-public places. And marijuana use continues to be prohibited at MGM Resorts properties outside Nevada. Notably, the vast majority of our guest rooms are non-smoking and therefore smoking of any substance in those rooms is prohibited. If marijuana in any form is observed, the property will take the necessary steps to ensure compliance with the law and Company policy.

Do you allow smoking in the resort?

Please note that e-cigs, vapors, hookahs, marijuana etc. fall under our non-smoking policy. Cleaning fees will be applied to smoking in areas that are non-smoking. We do have designated smoking areas throughout the casino, bars, and other areas. Contact a resort employee for location information regarding designated smoking areas.

How do I get luggage assistance when self-parking?

Pull into the main entrance off Tropicana Avenue, drive into the thru-traffic lane, and follow the direction of the staff. A baggage handler (8:00 AM -11:00 PM daily) will assist you, issue a luggage claim ticket to retrieve your luggage item(s), and provide directions to the self-parking facility.

To have your luggage delivered after you have arrived at your room, call the Bell Desk at extension 7241 and a bell person will then bring your luggage to you. An adult must be present at the time the service is requested.

Unattended/parked/staged vehicles are prohibited in the main entrance.

How do I get assistance with my luggage item(s) when departing from my hotel room?

Call the Bell Desk at extension 7241 (Sat-Thurs 8:00am-12:00am or Friday 8:00am-1:00am) for luggage assistance to taxi, self-park, shuttle, main entrance, ride-share, or for short-term storage until you depart the hotel. An adult must be present, have luggage item(s) packed and ready for pick-up at the time the service is requested.

A bell person will issue a luggage claim ticket to retrieve your stored luggage item(s) at the Bell Desk.

How do I get luggage assistance when valet parking?

Valet is currently unavailable at Excalibur. We apologize for any inconvenience.

How do I get assistance moving my non-luggage items from the convention/meeting space?

Call the Bell Desk at extension 7241 (Sat-Thurs 8:00am-12:00am or Friday 8:00am-1:00am) for assistance moving non-luggage items from the convention/meeting space. An adult must be present, have item(s) packed and ready for pick-up at the time the service is requested.

For moving non-luggage items to or from the convention/meeting space areas, service fees are as follows:

  • Items of 1 – 4 pieces are $2.00 for each item.
  • Items of 5 or more pieces are a flat $20 cart fee.

In the event more than 1 cart is needed to transport items the $20.00 cart fee will apply for each additional cart that is used.

Fees apply for each individual move to or from the convention/meeting space and can be paid via cash, room charge if the guest is registered, or PM (payable at Front Desk) for non-registered guests or 3rd parties accessing banquet areas for functions such as DJ’s, outside floral, etc.

Is there a business center at the resort? Can I send myself a package to the hotel?

The Business Center is located at the Front Desk.

Please contact the hotel in advance of your arrival and shipping of any packages sent to the hotel.

Include your Hotel Reservation number on all mailing labels of package shipments. All prices subject to change.

Shipments into and out of the Excalibur Hotel are subject to receiving and handling fees in addition to the transportation charges incurred for shipping, regardless of the transportation carrier.

Receiving, delivery, handling, and/or storage fees are payable at the time of initial service.

Please Note: Packages will only be available for pickup during Business Center Hours. Business hours are 9:00 AM to 7:00 PM Monday - Sunday.

Shipping and handling fees, Mailing Services Providers, and additional information can be found on the website here.

 

After Your Stay

How can I obtain a copy of my bill from a past stay?

The fastest way will be to request your folio online.

 

Miscellaneous

Can I request a donation from Excalibur?

The social investments made by MGM RESORTS are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmresortsfoundation.org for more information.

How can I obtain a copy of my bill from a past stay?

The fastest way will be to request your folio online.